Customer Service - Order Management
bruxelles 1
publié le 29-11-2019
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs temporaires
industrie alimentaire et produits de luxe
Postule maintenant
Description de l'entreprise

Tempo Team is looking for an customer service.

Description de la fonction

As a Customer Service- Order Management Officer at Dairy, you are responsible for managing the logistic flows to our customers and administrative handling of the order process. Very important is to keep a constant focus on the customer demands and needs together with an accurate processing of the administrative handling of order and complaints mainly.

Within a team of 8 you are responsible for the daily order process and the first point of contact to our customers:

- Managing the orderings for Carrefour (VMI) and some stocks and retour to enter manually in our system:
- Check incoming orders and return management and have critical eye and extra focus on managing exceptions:
- Communication to our customer and logistics providers for all outbound and logistic related topics
- Communication with our field sales team on a daily basis:
- Support and include promotional activations towards our customers:
- Complaints handling regarding deviations in deliveries together with internal and external departments:
- Analyze and support in improving our processes, systems and reporting to create an even more effective Customer Service Department.

Tes atouts

Excellent communication skills even in urgent contexts:

- 1-2 year of experience in a similar function with customer relation is a requirement:
- You have experience with ERP systems, preferable SAP or you are a fast learner happy to adjust quickly:
- You are comfortable working with MS Office:
- Excellent communication skills in Dutch and French, English is a plus:
- You have a pro-active and pragmatic approach:
- You are able to deal with routine tasks
- You take initiative, you are flexible and with an open mindset you are motivated to contribute to this very nice team.


Start Date : asap
Period : several month

Postule maintenant
informations de contact
Vanessa R et Isabelle 02/250.32.40

informations de l'agence
Place De Brouckere 7
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