Customer Service Representative
berchem-ste-agathe
publié le 8-10-2020
fonction
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs fixes après intérim
secteur
Secteur des services
référence
DUOTT-1092286
Postule maintenant
Description de l'entreprise

As part of a recruitment pool and for a company located in Berchem Ste Agathe

Description de la fonction

The Customer Service Representative is the initial contact and 1st line support for our customers. The Customer Service Representative ensures that all incoming question are dealt with in a professional and timely manner, and that all communication is properly registered.

You will manage the customer expectations and keep track of recurring issues on a high-level, with an aim to identify improvements to our services.

In your role, you are responsible for professional, efficient, and effective communication with all customers (verbally and written)
You will handle and route inbound questions, by phone and e-mail, with the right sense of urgency
You escalate questions to the local 2nd line support teams
You will perform various hands-on activities to ensure that customers can use our services

Tes atouts

Excellent communication skills in French, Dutch and English (on C-level)
Proven communication skills (obtained in a customer service or similar environment)
At least 2 years of work experience in a similar role

Qu'offrons-nous?

We offer

Excellent payment conditions (depending on your experience)
And a dynamic working environment with a great team.

Postule maintenant
informations de contact
02-340 18 45
02-340 18 45

informations de l'agence
Anderlecht
Boulevard Paepsem 11 A
1070 ANDERLECHT
003225550440
003225550440
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