As part of a recruitment pool and for a company located in Berchem Ste Agathe
Description de la fonction
The Customer Service Representative is the initial contact and 1st line support for our customers. The Customer Service Representative ensures that all incoming question are dealt with in a professional and timely manner, and that all communication is properly registered.
You will manage the customer expectations and keep track of recurring issues on a high-level, with an aim to identify improvements to our services.
In your role, you are responsible for professional, efficient, and effective communication with all customers (verbally and written) You will handle and route inbound questions, by phone and e-mail, with the right sense of urgency You escalate questions to the local 2nd line support teams You will perform various hands-on activities to ensure that customers can use our services
Excellent communication skills in French, Dutch and English (on C-level) Proven communication skills (obtained in a customer service or similar environment) At least 2 years of work experience in a similar role
Excellent payment conditions (depending on your experience) And a dynamic working environment with a great team.