Our client helps bakers, patissiers and chocolatiers finding the best products and ingredients to improve the quality of baked products.

As a Customer Service Employee you will be in charge of following tasks:

* Give full support to the customers questions (quality related questions, stock info, regulations and standards,..) in interaction with several internal departments (marketing, warehouse, production, commercial team,..)
* Follow up of customer information requests (master data creation and management, complaint handling and feedback root cause, provide solutions,..) in line with the company policy and procedures
* Order management in general: order entry and follow up in SAP system or manual
* You serve as the SPOC between internal departments and the customers for all relevant communications.
* Sheets and updates thereof, promotional material, questionnaires, etc.
* You support commercial activities (reducing total Rush Orders and related express costs, samples management,..) and you collect and communicate sales information that can be used as input to Sales Forecast

You have a bachelor degree with a first experience in an international customer service department
You are service minded and accurate with an eye for detail
You are proactive and communicative with colleagues over different departments and with external stakeholders
You have experience in an order handling or ERP system
You are fluent in English (speaking and writing) with a good knowledge in Dutch or French

You will join a stable family business that has become an international market leader. You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are part of our main priorities. You can expect to have a fascinating and varied job in an atmosphere with open communication, where personal development is strongly encouraged through ownership, coaching and training. You can count on a competitive salary package with attractive benefits such as:

Permanent contract
meal vouchers (8€/day)
free group, dental and hospitalization insurance
13th and 14th month pay + yearly bonus
2 homeworking days + flexibility to work on 2 sites by preference : Groot-Bijgaarden or Erembodegem