Customer service assistant Benelux (NL/FR/ANG) Brussels
gepubliceerd op 8-6-2021
Customer service medewerker (m/v)
tijdelijke opdracht
Chemische en farmaceutische industrie
Solliciteer voor deze job

Tempo Team is looking for a customer service assistant for one of its clients specialized in the petrochemical sector.


The Customer Service Assistant is responsible for the management of daily operations in the Back-Office. He/She works close
together with the Sales Representatives, Sales Officers and the Credit Manager. In general he/she is the interface for the different
services within the organization.

Sales and commercial assistance :
- Improve the relationship with the customers and the loyalty to AS 24
- Promote the range of services by cross-selling operations
- Launching communication operations by phone (new services, new stations, ¿) decided by the management
- Assist SR & SO for operational requests and administration
- Back up other team member of the customer service
- Explain the Extranet & Fleet/drivers application to customers
- Do regular visits to top customers with SR

Back Office :
- Respond on requests from customers / other affiliates / other internal services / partners. (telephone, mail)
- Claims follow-up
- Contracts & filing : check, have them signed, check if specific delegation (rebates & rfp) are validated by competent
manager, check if credit has been validated by CM, input in CRM, orders, Scan of documents and specific
agreements, send copy of contract to customer.
- Contracts amendments & new orders of cards, passangos & other services. Filing in customer files of specific
agreements and / or delegations to be validated
- Administration Follow-up « dépassement clients » and « retour Passango » & send specifications to VAT partner
- Follow-up web orders
- Post

Network :
- Stock Management (Back-Up)
- Manual fillings
- Fraud follow-up
- Follow-up and communication concerning network breakdowns

Credit :
- Managing of prepaid accounts
- Bad Debt & follow up of refused/declined direct debits
- Follow up : alerts 80% outstandings + call to notify top customers

Others :
- Communication actions decided by the Benelux Country Manager
- Translation requests by head office of for internal / external communication

Jouw aanbod

- Having a high reactivity to satisfy customers
- Handling good with administration concerning customer files
- Helping Management and Sales rep/officers

- Customer minded
- Capacity to convince
- Detail-oriented, organized
- Having a commercial feeling in helping customers
- Team spirit
- Good sense of business and figures
- Dutch / French / English

Wat bieden wij?

- An exciting assignment that can lead to a permanent contract
- Start ASAP

Solliciteer voor deze job
contact informatie
02-250 32 40
02-250 32 40

Brussel JC
De Brouckereplein 7
1000 BRUSSEL 1