Authorisations & Fraud Prevention Analyst 24/7
publié le 12-8-2019
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs temporaires
Assurances, finances et immobilier
Postule maintenant
Description de l'entreprise

Tempo Team is looking for Authorisations & Fraud Prevention Analyst

Description de la fonction

The Authorisations & Fraud Prevention Analyst works in a 24/7 shift regime and focuses on following main objectives:

- Analysing and processing of fraud referrals and contact customers when necessary to verify suspicious transactions on their accounts / cards with the objective to prevent fraud and to timely block accounts / cards to prevent additional fraud.
- Timely communicate key information with regard to the methods, causes and patterns obtained from the analysis of the fraud referrals to the Manager and the Fraud & Disputes team with the aim to suggest improvements to the fraud detection and prevention rules.
- Grant authorisation to merchants for processing specific transactions by performing correct credit analysis and by correctly interpreting the client information, taking into account the Credit & Risk rules and parameters.
- Answering Customer Service calls for card members and merchants by replying to questions, handling problems and by providing following up when necessary.

He/she is also responsible for:
- Send the necessary documents to internal and external customers upon starting a fraud case.
- Daily follow up of open fraud prevention cases in the worklist, aiming for an optimal processing.
- Creating and sending Emergency Cards for and to card members in Belgium and abroad.
- Follow up, process and answer questions of internal and external customers.
- Answer to internal and external calls that relate to the main objectives.
- Execute specific tasks and changes to customer files for which only the team possesses the required expertise and access rights to the systems.

Tes atouts

Your profil :

- The function requires a knowledge that is at least equivalent to a secondary degree (or equivalent experience) with 3 to 6 months learning time.
- Languages
Dutch - Experienced (written & oral)
French - Experience (written & oral)
English - Experience (written & oral)

- Other
MS Office - Experienced
Proprietary IT platforms
Job specific IT systems

- Possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a manager
- Ability to autonomously process data out of one specific sub-discipline and look for pattern and cause /effect
- Act on own initiative within well-defined guidelines and procedures and be able to propose normal improvements under supervision of a manager
- Transfer own knowledge and best working practices in a formal and informal way to the colleagues and the team
- Answer correctly and in a structured way more complex questions from internal and external customers according to set rules and procedures with a view to provide accurate solutions. Able to correctly report on data and incidents
- Treat others fairly, respect confidentiality and approach others in an honest way
- Dispose of the required maturity and flexibility to obtain a balanced work planning and optimal customer service in a 24/7 operational environment

Postule maintenant
informations de contact
Vanessa L. et Nawal 02/250.32.40

informations de l'agence
Brussel JC
Place De Brouckere 7