Customer Service (H/F) - (NL/ALL)
brussel 7
publié le 8-6-2021
fonction
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs fixes après intérim
secteur
commerce de gros et de détail
référence
DUOTT-1129148
Postule maintenant
Description de l'entreprise

Onze klant is een toonaangevende distributeur van innovatieve producten met focus op het gebied van anesthesie, chirurgie, neonatologie en uro-/gynaecologie. Wij richten ons op de intramurale gezondheidszorg met als hoofddoel het beschikbaar maken van de meest moderne, innovatieve en kwalitatieve oplossingen voor de bovenstaande doelgroepen.

Description de la fonction

PURPOSE OF THE POSITION/MAIN MISSION :
Taking care of the sales order handling.
Supporting the Sales Team(s) and provide them with quotations.
Being the coordination between Sales Rep., Sales Manager and the customers

MAIN RESPONSIBILITIES
First point of contact for all incoming calls, e-mails and other correspondence.
Follow-up and transfer all incoming e-mail correspondence within TSC DE mail boxes.
Processing customer orders.
Initiate the process for sending goods to the Sales Rep. for demonstrations purposes.
Managing the demo (car) stock of the Sales Rep. and the inventory within our ERP/CRM
Assisting the MARCOM Manager with the marketing tasks.
Assisting Finance in making credit notes (delivering all necessary information)
Providing the customer with the necessary and needed information regarding the products
Make the, by the Sales Manager approved, quotations and send them to customers
Processing of returning goods via ERP/CRM with DHL/MTS/Edcor.
Reporting the incoming complaints regarding products and/or services
Blocking orders that do not comply with made pricing agreements.
Keeping in touch with purchase department for monitoring of backorders
Keeping in touch with warehouse over shipments
Update product price lists when necessary

Tes atouts

EXPERIENCE
MBO, experience in a customer service function is an advantage

SKILLS
Customer and quality minded but also a team player
Fluent German and fluent Dutch
Microsoft Office

BEHAVIORAL SKILLS
Punctual and a result oriented individual
Stress resistant and quality minded

Qu'offrons-nous?

Een contract van onbepaalde duur.
Een aangename werksfeer.
Een concurrentieel salarispakket, aangevuld met extralegale voordelen.

Postule maintenant
informations de contact
02-340 18 45
02-340 18 45

informations de l'agence
Anderlecht
Paapsemlaan 11 A
1070 ANDERLECHT
003225550440
003225550440
emplois récemment vus