Customer Service - Order Management
brussel 1
publié le 29-11-2019
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs temporaires
industrie alimentaire et produits de luxe
Postule maintenant
Description de l'entreprise

Tempo Team is looking for a Customer Service

Description de la fonction

As a Customer Service- Order Management Officer at Dairy, you are responsible for managing the logistic flows to our customers and administrative handling of the order process. Very important is to keep a constant focus on the customer demands and needs together with an accurate processing of the administrative handling of order and complaints mainly.

Within a team of 8 you are responsible for the daily order process and the first point of contact to our customers:
- Managing the orderings for Carrefour (VMI) and some stocks and retour to enter manually in our system:
- Check incoming orders and return management and have critical eye and extra focus on managing exceptions:
- Communication to our customer and logistics providers for all outbound and logistic related topics
- Communication with our field sales team on a daily basis:
- Support and include promotional activations towards our customers:
- Complaints handling regarding deviations in deliveries together with internal and external departments:
- Analyze and support in improving our processes, systems and reporting to create an even more effective Customer Service Department.

Tes atouts

Excellent communication skills even in urgent contexts:

- 1-2 year of experience in a similar function with customer relation is a requirement:
- You have experience with ERP systems, preferable SAP or you are a fast learner happy to adjust quickly:
- You are comfortable working with MS Office:
- Excellent communication skills in Dutch and French, English is a plus:
- You have a pro-active and pragmatic approach:
- You are able to deal with routine tasks
- You take initiative, you are flexible and with an open mindset you are motivated to contribute to this very nice team.


Start Date : asap
Period : several month

Postule maintenant
informations de contact
Vanessa R et Isabelle 02/250.32.40

informations de l'agence
Place De Brouckere 7
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