Customer service assistant Benelux (NL/FR/ANG) Brussels
etterbeek
publié le 8-6-2021
fonction
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs temporaires
secteur
industrie chimique et pharmaceutique
référence
DUOTT-1114075
Postule maintenant
Description de l'entreprise

Tempo Team is looking for a customer service assistant for one of its clients specialized in the petrochemical sector.

Description de la fonction

The Customer Service Assistant is responsible for the management of daily operations in the Back-Office. He/She works close
together with the Sales Representatives, Sales Officers and the Credit Manager. In general he/she is the interface for the different
services within the organization.

Sales and commercial assistance :
- Improve the relationship with the customers and the loyalty to AS 24
- Promote the range of services by cross-selling operations
- Launching communication operations by phone (new services, new stations, ¿) decided by the management
- Assist SR & SO for operational requests and administration
- Back up other team member of the customer service
- Explain the Extranet & Fleet/drivers application to customers
- Do regular visits to top customers with SR

Back Office :
- Respond on requests from customers / other affiliates / other internal services / partners. (telephone, mail)
- Claims follow-up
- Contracts & filing : check, have them signed, check if specific delegation (rebates & rfp) are validated by competent
manager, check if credit has been validated by CM, input in CRM, orders, Scan of documents and specific
agreements, send copy of contract to customer.
- Contracts amendments & new orders of cards, passangos & other services. Filing in customer files of specific
agreements and / or delegations to be validated
- Administration Follow-up « dépassement clients » and « retour Passango » & send specifications to VAT partner 
- Follow-up web orders
- Post

Network :
- Stock Management (Back-Up)
- Manual fillings
- Fraud follow-up
- Follow-up and communication concerning network breakdowns

Credit :
- Managing of prepaid accounts
- Bad Debt & follow up of refused/declined direct debits
- Follow up : alerts 80% outstandings + call to notify top customers

Others :
- Communication actions decided by the Benelux Country Manager
- Translation requests by head office of for internal / external communication

Tes atouts

- Having a high reactivity to satisfy customers
- Handling good with administration concerning customer files
- Helping Management and Sales rep/officers

- Customer minded
- Capacity to convince
- Detail-oriented, organized
- Having a commercial feeling in helping customers
- Team spirit
- Good sense of business and figures
- Dutch / French / English

Qu'offrons-nous?

- An exciting assignment that can lead to a permanent contract
- Start ASAP

Postule maintenant
informations de contact
02-250 32 40
02-250 32 40

informations de l'agence
Brussel JC
De Brouckereplein 7
1000 BRUSSEL 1
003222503235
003222503235