Customer Service Officer/ Specialist (NL - FR - ENG) 1932 Brussel
gepubliceerd op 20-7-2021
Customer service medewerker (m/v)
tijdelijke opdracht
Boekhoudkundig en juridisch
Solliciteer voor deze job

We are committed to providing quality audit, tax and consulting services to our public and private clients in Belgium and internationally and we are looking for a trilingual customer Service Officer/ Specialist.

As a Customer Service Officer/Specialist, you will be in charge of the Sales Orders Management process and will have to respond to a variety of Customer Inquiries in a B2B context. You will build a good and strong relationship with your customers by assisting them with orders, complaints and a wide range of other interesting queries. Your objective is to achieve maximum customer satisfaction in line with contractual arrangements, which includes:


Managing the Sales Orders Management process from A to Z:

- Coordination and administration of the sales order process: register stock movements, make goods reservations, plan orders, perform consistency checks between orders and delivery schedules, etc.
- Complex management of cross-border and intercompany flows to process sales orders
- Follow-up of all aspects related to the handling of orders placed by customers in line with the company's quality standards
- Be responsive and inform the customer at all times about the progress of the service being provided
- Keep the customer database up to date;
- Create and handle required document templates for customers
- Ensure a correct and on-time invoicing of goods and services
Acting as the main point of contact for customer requests
- Ensure a quick and efficient management of all customer requests including contacting the relevant internal and external stakeholders and coordinating all actions required to provide customers with the necessary information
- Provide support by email/phone in the case of process or system related questions, concerns or issues
- Manage and establish an efficient communication with internal and external customers
- Daily reporting of customer requests and technical incidents to your team leader
Always looking for continuous improvement:
- Help to improve the process and the organisation.
- Discuss possibilities with the team leader and other team members to implement new solutions
- Participate in internal or external projects aimed at streamlining processes and increasing efficiency in daily operations.

We are looking for applicants who are passionate about providing our clients with a great experience in order to deliver the best possible operational services.

Jouw aanbod

- Bachelor's degree
- Minimum 2 years experience in a Customer Service position
- Proficiency with MS Office
- Good knowledge of SAP
- Fluent in English, French and Dutch (both written and spoken)
- Interested in operational and hands-on experience
- Client-oriented and solutions-oriented
- Multi-tasker (achieving maximum time effectiveness) with strong organisational skills
- Able to prioritise in a fast-paced environment
- Proactive, showing a strong sense of initiative and responsibility
- Able to work independently and in a team

Wat bieden wij?

- A position in a constantly growing business
- A workspace where everyone feels respected, valued and free to be themselves
- An environment where you'll be encouraged to take your expertise to the next level thanks to continuous education and on-the-job training
- Great opportunities to grow and develop your capabilities and skills to ensure your initial and on-going success
- A flexible work schedule including homeworking and the possibility to conveniently make use of various holiday schemes
- An interesting salary and benefits package, including health and group insurance and Teddy care (nursing service when your child is ill)
- And much more !

Solliciteer voor deze job
contact informatie
Vanessa R, Adelina en Martin 02/250.32.40

Brussel JC
De Brouckereplein 7
1000 BRUSSEL 1