Operational care specialist

You'll be a vital link in our operations, providing comprehensive support to clients at every stage of their consignment journey. This includes:

- Order Processing: Efficiently handling consignment orders received via email, phone, and our Quickonline portal (routing, service classification, deadline setting, and job order printing).

- Approval Management: Managing the crucial "green light" approval process for consignments destined for non-EU locations.

- Proactive Communication: Keeping clients continuously informed with status notifications and diligent follow-ups (including flight/customs delays, proof of deliveries, additional charges, and resolutions).

- Email Management: Monitoring and actioning client emails in shared mailboxes.

- Compliance: Ensuring strict adherence to company policies and procedures.

- Logistics Coordination: Calculating and arranging the precise positioning of temperature-controlled packaging and logger supplies.

- Tracking & Reporting: Diligently tracking and tracing consignments, providing real-time status updates, and processing daily client reports and manifests

- Exceptional customer service skills and telephone etiquette.

- A comprehensive understanding of courier/freight operations, including import/export, warehouse, and transport.

- Solid knowledge of world geography and awareness of time zones.

- An understanding of transit milestones (e.g., COB/POD).

- The ability to perform effectively in pressurized situations.

- Flexibility with workload and working hours (overtime/bank holiday cover may be required).

- Excellent English is essential, alongside fluency in either Dutch or French