Customer Care Specialist

Your responsibilities will include:

- Optimizing customer satisfaction and profitability.

- Shipment Management: Ensuring efficient processing and availability of customer data for operational teams.

- Proactive Communication: Monitoring shipments and proactively informing customers.

- Problem Resolution: Promptly handling customer feedback and complaints, including implementing corrective actions.

- Digital Proficiency: Actively utilizing and staying up-to-date with customer-facing digital solutions and tools through training.

- Collaboration: Ensuring optimal interdepartmental cooperation during customer implementations.

- Customer Development: Contributing to customer growth, retention, and satisfaction.

- Profit Contribution: Increasing profitability through quick responses, upselling Kuehne+Nagel products, and gross profit (GP) analyses.

- You already have experience in freight forwarding, preferably within air freight logistics.

- You possess strong communication skills and are customer-focused.

- You can easily adapt to changing environments and requirements.

- You are solution-oriented and adept at conflict resolution.

- You are fluent in English and Dutch; knowledge of French is a plus.