Tempo Team is looking for Authorisations & Fraud Prevention Analyst
The Authorisations & Fraud Prevention Analyst works in a 24/7 shift regime and focuses on following main objectives:
- Analysing and processing of fraud referrals and contact customers when necessary to verify suspicious transactions on their accounts / cards with the objective to prevent fraud and to timely block accounts / cards to prevent additional fraud. - Timely communicate key information with regard to the methods, causes and patterns obtained from the analysis of the fraud referrals to the Manager and the Fraud & Disputes team with the aim to suggest improvements to the fraud detection and prevention rules. - Grant authorisation to merchants for processing specific transactions by performing correct credit analysis and by correctly interpreting the client information, taking into account the Credit & Risk rules and parameters. - Answering Customer Service calls for card members and merchants by replying to questions, handling problems and by providing following up when necessary.
He/she is also responsible for: - Send the necessary documents to internal and external customers upon starting a fraud case. - Daily follow up of open fraud prevention cases in the worklist, aiming for an optimal processing. - Creating and sending Emergency Cards for and to card members in Belgium and abroad. - Follow up, process and answer questions of internal and external customers. - Answer to internal and external calls that relate to the main objectives. - Execute specific tasks and changes to customer files for which only the team possesses the required expertise and access rights to the systems.
Your profil :
- The function requires a knowledge that is at least equivalent to a secondary degree (or equivalent experience) with 3 to 6 months learning time. - Languages Dutch - Experienced (written & oral) French - Experience (written & oral) English - Experience (written & oral)
- Other MS Office - Experienced Proprietary IT platforms Job specific IT systems
- Possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a manager - Ability to autonomously process data out of one specific sub-discipline and look for pattern and cause /effect - Act on own initiative within well-defined guidelines and procedures and be able to propose normal improvements under supervision of a manager - Transfer own knowledge and best working practices in a formal and informal way to the colleagues and the team - Answer correctly and in a structured way more complex questions from internal and external customers according to set rules and procedures with a view to provide accurate solutions. Able to correctly report on data and incidents - Treat others fairly, respect confidentiality and approach others in an honest way - Dispose of the required maturity and flexibility to obtain a balanced work planning and optimal customer service in a 24/7 operational environment