Customer Care Professional - Corporate/BTA
watermaal-bosvoorde
publié le 12-8-2019
fonction
Collaborateur au service clientèle (m/f)
type de job
temps plein
type contrat
jobs fixes après intérim
secteur
Assurances, finances et immobilier
référence
DUOTT-593265
Postule maintenant
Description de l'entreprise

Tempo Team is looking for a Customer Care Professional for a society in Brussel

Description de la fonction

Description of the job

- The Customer Care Professional - Corporate/BTA has a good understanding of our products and services for the specific area he/she works in.
- He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in.

He/She is responsible for :
- Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies.
- Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product.
- Maintenance of the customer profile and all administration around it including card applications.
- Controlling outstanding credit balances on corporate accounts.
- Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure.
- Ensure correct reporting is produced and reworked for operational purposes.
- Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way.
- Understanding and working with basic instructions, information and procedures required in order to perform the job.
- Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available.
- Respecting confidentiality with regards to all data.

He/She works under supervision of a team leader.

Tes atouts

Your profil :

- Education and learning time
- The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time.

- Languages
Dutch - Experienced (written & oral)
French - Experienced (written & oral)
English - Experienced (written & oral)

- Other
MS Office - Experienced
Proprietary IT platforms
Job specific IT systems

Qu'offrons-nous?


Weekly hours 38/37.5 (high salary, no recup)
From Monday till Friday
Sliding schedule between 7.30AM and 9.30AM and possibility to leave as from 3.36PM
Salary : 2200-2400
Meal Vouchers 8 euro
CDI after interim period

Postule maintenant
informations de contact
Vanessa L. et Nawal
bnpparibasfortis@tempo-team.be 02/250.32.40
02/250.32.40

informations de l'agence
Brussel JC
Place De Brouckere 7
1000 BRUXELLES 1