Tempo Team is looking for a Customer Care Professional for a society in Brussel
Description de la fonction
Description of the job
- The Customer Care Professional - Corporate/BTA has a good understanding of our products and services for the specific area he/she works in. - He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in.
He/She is responsible for : - Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies. - Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product. - Maintenance of the customer profile and all administration around it including card applications. - Controlling outstanding credit balances on corporate accounts. - Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure. - Ensure correct reporting is produced and reworked for operational purposes. - Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way. - Understanding and working with basic instructions, information and procedures required in order to perform the job. - Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available. - Respecting confidentiality with regards to all data.
He/She works under supervision of a team leader.
Your profil :
- Education and learning time - The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time.
- Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral)
- Other MS Office - Experienced Proprietary IT platforms Job specific IT systems
Weekly hours 38/37.5 (high salary, no recup) From Monday till Friday Sliding schedule between 7.30AM and 9.30AM and possibility to leave as from 3.36PM Salary : 2200-2400 Meal Vouchers 8 euro CDI after interim period